Onboarding Agent



Posted on Sunday, June 16, 2024
Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in Miami, NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains.

In this role, you will be responsible for onboarding all new restaurant customers to the Sauce platform, ensuring a successful and efficient setup. You will work with restaurant customers to make sure strong processes are built out and implemented early on.

You'll work very closely with the Sales & Customer Success teams that are in the field and often need help on the spot with our biggest restaurant customers to ensure their onboarding experience goes smoothly as well.

As you grow in this role, you’ll be proactively reaching out to restaurant owners throughout their onboarding cycle, helping them learn about and understand the software and platform, setting expectations early and often, and most importantly, working to help them receive more and more orders!

You'll report directly to the Onboarding Team Lead.

During your shift, you'll work mainly on Hubspot, Slack, the Sauce Dashboard, and Google My Business (GMB) & Reserve by Google. Communication & attendance are super important in this role!

Shift available: Monday-Friday, 9 Hour Shift (8 Hours + 1 Hour Lunch)

10AM - 7PM EST

What You'll Do:

  • Proactively reach out to restaurant customers to get them live on the Sauce platform using the onboarding checklist
  • Stay connected and be in the know with your customers to anticipate their needs as they happen
  • Stay and work in an organized manner to help stay on top of issues that arise
  • Receive and assist live help requests from Customer Success and/or Sales
  • Upload links on different platforms like Wordpress, Go Daddy, Square, etc
  • Communicate constantly with Customer Success and/or Sales to remain in the know of who they are working with and who may be coming on board soon
  • Daily Google support
  • Stay organized with your Hubspot Onboarding (OB) ticket board

What You'll Bring:

  • You have strong B2B communication skills and speak confidently with other business owners or leaders
  • Some sales experience would be highly preferred (our onboarding team upsells new products and renewals for our customers!)
  • English-Speaking, but Bilingual would be a plus (English + Spanish)
  • You're a hard worker, quick learner and stay very organized with your tasks
  • You work quickly and efficiently, as the pace in the onboarding organization can be quick at times
  • Previous experience working with restaurant industry owners and managers is a big plus!
  • Experience working on Hubspot, Aircall and/or Slack would also be a big plus
  • You have a(n):
  • Private working space with a steady internet connection
  • Computer or laptop
  • Keyboard and mouse, working webcam and headset with a microphone
  • Primary 24” computer monitor
  • Additional 24” computer monitor (preferred)

What We Offer:

  • Strong & Competitive Compensation Package
  • Flexible/Remote work environment
  • Paid Time Off Policy
  • Friendly environment where you can reach your full potential and grow your career
  • Challenging tasks to help you evolve as a professional
  • Open minded teams for innovation and self growth
  • Work from home for better work/life balance

Sauce is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.