AI / Digital Worker Solutions Engineer
Maisa AI
About Maisa
maisa AI enables enterprises to confidently delegate mission-critical tasks to Digital Workers and AI Agents. Our unique computational approach combines AI intelligence with proven Chain-of-Work execution, while continuously capturing and transforming enterprise know-how into reusable knowledge. This allows enterprises to deploy AI agents that grow smarter through feedback and real-world usage, maintaining full traceability and accountability. As the evolution of RPA, our platform sets new standards for reliable and accountable enterprise agentic process automation leveraging AI.
The Role
We're seeking an AI / Digital Worker Solutions Engineer to help our clients successfully implement and operate Digital Workers on maisa's Studio platform. In this hands-on role, you'll work directly with customers to identify automation opportunities, design and build Digital Workers, and ensure successful deployment of AI solutions that transform their business processes. You'll combine AI prompting expertise, technical integration skills, and business process knowledge to deliver high-value automation solutions.
Key Responsibilities
Client Solution Design & Implementation
Work closely with clients to understand their business processes and identify high-value automation opportunities
Design and implement Digital Workers using maisa's Studio platform to address specific client use cases
Develop effective AI prompting strategies that enable Digital Workers to execute tasks accurately and reliably
Configure API integrations and data connections to enable Digital Workers to interact with client systems
Build and refine Digital Workers through iterative development and testing
Document implementation details and create knowledge transfer materials for client teams
Client Enablement & Support
Onboard and train client teams on how to operate, monitor, and maintain their Digital Workers
Provide technical troubleshooting and optimization support for deployed Digital Workers
Conduct regular check-ins with clients to ensure Digital Workers are performing as expected
Identify and implement opportunities to improve Digital Worker performance and capabilities
Support clients in scaling their Digital Worker implementations across additional use cases
Serve as a trusted technical advisor on AI automation best practices
Solution Development & Knowledge Building
Develop reusable solution components and templates to accelerate future implementations
Document successful implementation patterns and contribute to internal knowledge base
Stay current on maisa platform capabilities and contribute to feature feedback
Maintain expertise in AI prompting techniques and best practices
Collaborate with product and engineering teams to improve the platform based on client needs
Share insights and learnings with the broader solutions engineering team
Required Qualifications
3+ years of experience in technical consulting, solutions engineering, or similar client-facing technical roles
Strong understanding of business process automation concepts and implementation approaches
Experience with AI prompt engineering or designing LLM-based solutions
Familiarity with API integration concepts and data connectivity approaches
Ability to understand and map client business processes to technical solutions
Excellent client communication skills, with the ability to explain technical concepts to non-technical audiences
Problem-solving mindset with strong attention to detail
Basic understanding of common enterprise systems and data structures
Desired Qualities
Experience with AI agents, LLM orchestration, or agentic workflows
Background in RPA, BPM, or workflow automation implementations
Knowledge of common enterprise software systems (ERP, CRM, etc.)
Familiarity with modern API standards and integration approaches
Experience in a customer-facing technical role
History of successfully implementing technical solutions for enterprise clients
Ability to balance technical implementation with business objectives
Comfort working in ambiguous situations and rapidly evolving technology
Passion for helping clients achieve transformation through AI automation
What We Offer
Opportunity to work at the cutting edge of applied AI automation
Hands-on experience with agentic AI and Digital Worker technology
Client-facing role with direct impact on enterprise digital transformation
Collaborative team environment with technical experts
Competitive compensation package
Remote-first culture with flexible work arrangements
Continuous learning and growth in an emerging technology space