Hi there! Thanks for your curiosity👋🏻

Who we are

Zubale is a technology company that enables retailers to win in eCommerce. We serve a wide range of retailers from supermarkets, specialty stores, pharmacies, department stores and fashion brands across Mexico, Brazil, Chile, Costa Rica, Peru and Colombia. How? We have three key products:

• Flexifleet: Freelancer Marketplace to perform picking, packing, and delivery tasks for retailers and aggregators.
• Fulfillment Optimizer: Modular Software to increase productivity in eCommerce picking, packing and delivery.
• Consumer Connect: AI WhatsApp Conversational Commerce to boost sales and elevate customer experience.

We are passionate about helping brands, aggregators, and retailers optimize their eCommerce operations, lower costs, and boost profitability. Backed by over $70M USD in venture capital, we’ve delivered consistent growth over the past six years and completed more than 100 million orders through our platform. Today, we serve 100+ customers and engage thousands of freelancers across our network. And this is just the beginning. We're building a profitable, scalable ecosystem — and our vision is to become the #1 partner for retailers to grow their eCommerce business.

About the role

We are seeking a highly experienced and motivated Head of Product to lead our FlexiFleet product line. FlexiFleet is our core gig labor platform, responsible for the acquisition, training, scheduling, and supply and demand forecasting for our global operations.

This is a high-impact, global role that reports directly to the Chief Product Officer. The ideal candidate is an expert in leveraging AI/ML and LLMs to drive product innovation, possesses deep knowledge of the gig economy, and has a proven ability to translate complex business needs into successful products that standardize operational processes across diverse markets. This is the ideal role for someone who wants to progress into a product leadership career.

This role includes immediate people management responsibilities, willingness to travel and a proactive leader who can build strong relationships with local Operations teams to drive product adoption and standardization.

What You’ll Do

1. Product Strategy & Vision (AI Focus)

• Define and articulate a clear product vision, strategy, and roadmap for FlexiFleet in alignment with the company's overall strategic goals and the rapidly evolving AI landscape.
• Conduct in-depth market research, competitive analysis, and customer interviews to identify new opportunities, with a specific focus on AI/LLM-driven solutions for labor efficiency and forecasting.
• Develop compelling business cases for new product initiatives, including financial modeling and projected ROI.
• Serve as a keen student and practitioner of how AI is changing product management, actively using new AI prototype tools to build POCs and optimize personal productivity.

2. Execution & Delivery

• Oversee the entire product lifecycle from ideation through launch, adoption, and iteration in a global, fast-paced environment.
• Write detailed, clear, and concise product requirements documents (PRDs), user stories, and acceptance criteria for machine learning and traditional software features.
• Work closely with Engineering, Design, Marketing, Sales, General Managers, and Customer Support teams across multiple time zones to ensure timely and high-quality product delivery.
• Manage and prioritize the product backlog effectively, balancing immediate customer needs with long-term strategic goals.

3. Operational Leadership & Adoption

• Act as a proactive, influential driver of change by partnering closely with local Operations teams across LATAM markets.
• Understand highly varied operational needs and successfully drive the adoption of new FlexiFleet products to standardize ways of working across the business.
• Define, monitor, and analyze key product performance metrics (KPIs) to evaluate success and identify areas for improvement, especially related to operational efficiency.

4. Team Leadership & Customer Obsession

• Mentor and directly manage at least one Product Manager immediately, with the expectation of scaling the team over the next year.
• Demonstrate exceptional stakeholder management and cross-functional leadership skills, capable of influencing outcomes across the organization.
• Be relentlessly obsessed with the customer experience—both for our internal Operations partners and external gig workers/users.
• Commit to continuously speaking with users of all levels to gather feedback, conduct discovery, and sanity-check product ideas and experiments before and after launch.
• Foster a culture of innovation, data-driven decision-making, and customer obsession within the product team and across the organization.

What We’re Looking For

• 5+ years of experience in Product Management, with at least 2 years in a management role leading or mentoring other Product Managers.
• Deep experience building and launching AI-driven products, including both traditional Machine Learning models and LLM/Generative AI features.
• Proven track record of successfully launching and scaling complex, high-impact products in a global setting.
• Demonstrated ability to drive product strategy through direct customer/user interviews and deep qualitative research.
• Expert proficiency with agile development methodologies (Scrum, Kanban) and strong project management skills.
• This is a remote role, with significant LATAM travel.