📍 Location: Santiago de Chile | Hybrid

🕒 Full-Time | Executive Level

Hi there! Thanks for your curiosity👋

We’re driven by ambition and guided by a bold vision for the years ahead. As we scale our profitable ecosystem of tools and services, we’re seeking a standout General Manager for Chile to help lead the way — accelerating both current and new clients and take our business to the next level. In this position you will report directly to the COO and work closely with the CEO, and the company's executive team.

Who we are

Zubale is a technology company that enables retailers to win in eCommerce. We serve a wide range of retailers from supermarkets, specialty stores, pharmacies, department stores and fashion brands across Mexico, Brazil, Chile, Costa Rica, Peru and Colombia. How? We have three key products:

1) Flexifleet: Freelancer Marketplace to perform picking, packing, and delivery tasks for retailers and aggregators.

2) Fulfillment Optimizer: Modular Software to increase productivity in eCommerce picking, packing and delivery.

3) Consumer Connect: AI WhatsApp Conversational Commerce to boost sales and elevate customer experience.

We are passionate about helping brands, aggregators, and retailers optimize their eCommerce operations, lower costs, and boost profitability. Backed by over $70M USD in venture capital, we’ve delivered consistent growth over the past six years and completed more than 100 million orders through our platform. Today, we serve 100+ customers and engage thousands of freelancers across our network. And this is just the beginning. We're building a profitable, scalable ecosystem — and our vision is to become the #1 partner for retailers to grow their eCommerce business.

The Role:

We’re looking for a high-performing General Manager (GM) for Chile to lead and scale Zubale’s operations in the country. This role is for a strong executor and operator — someone who thrives in fast-paced environments, has prior experience running operationally intensive businesses, and consistently delivers results through discipline and attention to detail. You must be both a strategic thinker and an operational doer, capable of managing large teams while driving profitability and growth.

What You’ll Do:

• Own P&L and lead the full business in Chile: operations, sales, client success, HR, and support functions
• Build, manage, and coach a high-performance local team focused on execution, accountability, and operational excellence
• Ensure rigorous operational execution and financial discipline across all business units
• Drive revenue growth while optimizing costs to maximize profitability and cash flow
• Lead strategic planning and execution to expand our footprint and client base in Chile
• Implement scalable processes, KPIs, and systems to improve productivity and service levels
• Collaborate closely with the COO, CPO, CEO and regional leadership team to align local strategy with company-wide goals
• Build strong client relationships, drive commercial excellence, and ensure customer satisfaction
• Be the face of Zubale in Chile — represent the company with key clients, partners, and local stakeholders

What We’re Looking For:

Required:

• 10+ years of experience in operations-heavy businesses (e.g., logistics, retail, last mile delivery, staffing, startups)
• Prior P&L ownership or country manager/general management experience
• Proven track record of leading large teams and executing in complex, fast-paced environments
• Strong financial acumen — comfortable managing budgets, analyzing performance metrics, and making data-driven decisions
• Obsessed with operational excellence, detail orientation, and continuous improvement
• Clear communicator and disciplined leader with a hands-on approach
• Fluent in Spanish and English (required)

Preferred:

• Background in high-growth startups or scaling businesses
• Prior experience working with tech-enabled services
• Management consulting experience
• MBA or equivalent advanced degree

Why Zubale, why now:

• Lead Chile with full ownership and autonomy to scale the business
• Join a profitable, VC-backed company with operations across Latin America
• Exposure to regional leadership and direct collaboration with CEO and investors
• Build a legacy: grow, lead, and shape Zubale’s success in Chile
• Competitive compensation, performance-based bonuses, and equity participation

If you’re a driven operator who wants to own and scale a real business — Let’s talk