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Who we are

Zubale is a technology company that enables retailers to win in eCommerce in Latin America. We partner with a wide range of retailers from supermarkets, specialty stores, pharmacies, department stores and fashion brands to help them win in eCommerce. How? We have three key products:

1) Flexifleet: Marketplace of freelancers to pick-pack-ship ecommerce orders

2) Ecommerce Fulfillment software

3) Client Engagement Suite software

We are obsessed with helping brands and retailers improve their eCommerce direct channels experience, reduce costs and improve EBITDA.

Who you are

We are hiring a Junior Global Operations Analyst embedded in our Mexican operation — serving as a key contributor supporting the Global Product & Engineering teams and local operational execution in Mexico.

This role will support the performance and reliability of key automated internal processes that underpin Zubale’s Supply & Demand Engine, while ensuring alignment between global product priorities and the operational needs of the Mexican market.

It requires a highly analytical executor who understands the business, can collaborate cross-functionally, and is eager to automate and improve day-to-day processes — especially those related to zubalero support and payments — including through AI tools and global standardization efforts.

What you will do

• Execute, maintain, and improve recurring operational workflows that support zubaleros in Mexico.
• Own and lead payment processes to zubaleros — including automation, validation, reconciliation, and exception handling.
• Operate and troubleshoot core daily scripts (Python, Airflow) powering local operations.
• Support the configuration and automation of client billing and collection reconciliation processes.
• Monitor and optimize key zubalero support flows, reducing manual effort and improving SLA adherence.
• Actively contribute to global projects focused on automating and standardizing critical operational processes, ensuring adoption in Mexico and sharing local learnings with global teams.
• Collaborate with Global Product, Engineering, and Data teams to ensure Mexico’s needs are reflected in global tooling and roadmaps.
• Maintain and update business rules and decision logic in coordination with Ops and Product stakeholders.
• Track and report on key KPIs via dashboards (Looker/Superset) and drive data-informed improvements.
• Work from the Mexico City office at least 2x per week to stay closely connected with local Ops and leadership.

The skills and experience you will bring

• Advanced SQL skills (daily usage for operations and analysis).
• Python experience (ability to run, debug, and modify operational scripts).
• Strong execution skills and attention to detail in recurring operational workflows.
• Experience working with Airflow or similar orchestration tools is a plus.
• Ownership mindset with the ability to run and continuously improve key processes.
• Proactive communicator with strong collaboration skills across global and local teams.
• Ability to balance execution of local priorities with contribution to global initiatives.
• English proficiency required; Spanish native or fluent.

Nice things to have:

• Experience with Looker / Superset or similar BI tools.
• Background in logistics, gig economy platforms, or operations-heavy environments.
• Familiarity with AI tools or automated decision systems to optimize operational flows.