Hi there! Thanks for your curiosity 👋

We’re driven by ambition and guided by a bold vision for the years ahead. As we scale our profitable ecosystem of tools and services, we’re seeking a standout HR Business Partner to help us grow and support our technology teams. In this position you will report directly to the Director of People.

Who we are

Zubale is a technology company that enables retailers to win in eCommerce. We serve a wide range of retailers from supermarkets, specialty stores, pharmacies, department stores and fashion brands across Mexico, Brazil, Chile, Costa Rica, Peru and Colombia. How? We have three key products:

1. Flexifleet: Freelancer Marketplace to perform picking, packing, and delivery tasks for retailers and aggregators.
2. Fulfillment Optimizer: Modular Software to increase productivity in eCommerce picking, packing and delivery.
3. Consumer Connect: AI WhatsApp Conversational Commerce to boost sales and elevate customer experience.

We are passionate about helping brands, aggregators, and retailers optimize their eCommerce operations, lower costs, and boost profitability. Backed by over $70M USD in venture capital, we’ve delivered consistent growth over the past six years and completed more than 100 million orders through our platform. Today, we serve 100+ customers and engage thousands of freelancers across our network. And this is just the beginning. We're building a profitable, scalable ecosystem — and our vision is to become the #1 partner for retailers to grow their eCommerce business.

Who you are

You are a hands-on, dynamic, people-oriented, and strategic HR professional. You bring innovative and customized HR solutions to support fast-growing teams. You will be a trusted partner to tech leaders and a culture carrier within the company, combining empathy, structure, and data-driven thinking to make Zubale an even better place to work.

What you will do

Talent Management

• Partner with leaders to attract, develop, and retain top talent.

Hiring Process

• Design and scale an efficient hiring process to build strong talent pipelines.

Onboarding Excellence

• Lead onboarding experiences that align new hires with Zubale’s mission and culture.

Employee Engagement

• Drive engagement initiatives, implement surveys, analyze feedback, and lead follow-up actions.

Rewards and Incentives

• Ensure compensation practices are competitive and aligned with retention goals.

Data-Driven Decisions

• Analyze people metrics and trends to inform business and HR strategies.

Confidentiality and Compliance

• Ensure adherence to local labor laws and maintain strict data confidentiality.

Strategic HR Leadership

• Collaborate with senior leaders to scale HR initiatives within tech teams.

Employee Relations

• Support conflict resolution, performance conversations, and career development with professionalism.

Internal Events

• Plan and execute internal events that promote collaboration and team bonding.

Performance Management

• Implement and manage performance evaluation processes.

Training and Development

• Design and support training programs to strengthen team capabilities.

Career Growth and Succession Planning

• Partner with leaders to define career paths and identify high-potential talent.

The skills and experience you will bring

1. Proven passion for building a strong and engaging culture
2. Prior experience in HR and People Operations
3. Experience in startups or high-growth environments
4. Strong organizational and project management skills
5. Data-oriented mindset with analytical capabilities
6. Ability to influence and build trust with leadership and cross-functional teams
7. Flexibility to navigate dynamic and fast-paced environments
8. Strong communication and interpersonal skills
9. 5+ years of experience in HR functions
10. Fluency in English required