Hi there! Thanks for your curiosity 👋

We’re driven by ambition and guided by a bold vision for the years ahead. As we scale our profitable ecosystem of tools and services, we’re seeking a standout Market Manager to help us take Costa Rica to the next level. In this position you will report directly to the Andino Director (Colombia, Costa Rica, Peru).

Who we are

Zubale is a technology company that enables retailers to win in eCommerce. We serve a wide range of retailers from supermarkets, specialty stores, pharmacies, department stores and fashion brands across Mexico, Brazil, Chile, Costa Rica, Peru and Colombia. How? We have three key products:

1. Flexifleet: Freelancer Marketplace to perform picking, packing, and delivery tasks for retailers and aggregators.
2. Fulfillment Optimizer: Modular Software to increase productivity in eCommerce picking, packing and delivery.
3. Consumer Connect: AI WhatsApp Conversational Commerce to boost sales and elevate customer experience.

We are passionate about helping brands, aggregators, and retailers optimize their eCommerce operations, lower costs, and boost profitability. Backed by over $70M USD in venture capital, we’ve delivered consistent growth over the past six years and completed more than 100 million orders through our platform. Today, we serve 100+ customers and engage thousands of freelancers across our network. And this is just the beginning. We're building a profitable, scalable ecosystem — and our vision is to become the #1 partner for retailers to grow their eCommerce business.

Who you are

You are a high-performing leader ready to own and scale a full market. You bring experience in operations, logistics, or marketplaces, combined with a sharp business mindset and strong leadership skills. You’re excited about growing our presence in Costa Rica and passionate about delivering operational excellence while managing high-level client relationships. You thrive in fast-paced environments and know how to turn strategy into execution.

What you will do

1. Own the full P&L for Costa Rica, driving revenue growth, margin improvement, and cost efficiency
2. Lead all operational aspects of the market: last-mile delivery, fulfillment, in-store execution
3. Ensure outstanding customer success and manage senior client relationships
4. Build and lead a high-performing local team across operations and support functions
5. Design and implement operational playbooks and service-level agreements (SLAs)
6. Collaborate with cross-functional teams (Product, Tech, Finance, Legal, People) to scale effectively
7. Identify and resolve operational bottlenecks through data-driven decision-making
8. Ensure on-time delivery, order accuracy, and high service quality across channels
9. Track and report key KPIs: NPS, unit economics, fill rate, delivery success

The skills and experience you will bring

1. 5+ years of experience in Operations, Customer Success, Logistics, or Marketplace environments
2. Prior experience managing a business unit or geography with full P&L accountability
3. Proven ability to lead teams and develop strong client partnerships
4. Analytical mindset with a bias for execution and results
5. Experience in startups or high-growth companies is strongly preferred
6. Fluency in Spanish required; English proficiency needed for internal collaboration