Hi there! Thanks for your curiosity👋

If you are looking for a happy environment where you can exercise your creativity, sharpen your growth mindset and experiment, then scroll this down!

Who we are

Zubale is a technology company that enables retailers to win in eCommerce in Latin America. We partner with a wide range of retailers from supermarkets, specialty stores, pharmacies, department stores and fashion brands to help them win in eCommerce. How? We have three key products:

1) Flexifleet: Marketplace of freelancers to pick-pack-ship ecommerce orders

2) Ecommerce Fulfillment software

3) Client Engagement Suite software

We are obsessed with helping brands and retailers improve their eCommerce direct channels experience, reduce costs and improve EBITDA.

What You’ll Do

• Lead continuous discovery efforts to understand user needs, pains, and behaviors—especially in chat-based purchasing experiences.
• Design and run rapid experiments to validate hypotheses using user research, A/B testing, and behavioral data.
• Conduct usability testing, in-depth interviews, surveys, and prototype feedback sessions to identify friction and opportunities.
• Work closely with product, engineering, and marketing teams to translate insights into actionable product improvements.
• Support conversational UX design by helping define user journeys, message logic, and content strategies based on user needs.
• Identify market trends and patterns in consumer behavior that can inform new feature development or flow optimization.
• Maintain a test-and-learn culture through clear research documentation, decision-making support, and experiment tracking.

What You Bring

• 2–3 years of experience in UX research, product design research, or hybrid UX roles.
• Demonstrated experience using both qualitative and quantitative methods to guide product development.
• Experience using AI tools to fast interaction
• Comfortable in lean environments—you know how to make research fast, practical, and high-impact.
• Experience working in e-commerce, digital marketing, or chat-based platforms is a big plus.
• Proficiency in Figma for collaborative prototyping and journey mapping.
• Conversational UX familiarity—you’ve worked on or understand chatbots, decision-tree flows, or messaging products.
• Strong writing and communication skills, especially in distilling insights into product opportunities.
• English proficiency (B2 or higher)—you’re confident presenting insights and collaborating cross-functionally in English.

Bonus Points

• Prior experience supporting product teams in WhatsApp Business, Messenger, or similar platforms.
• Familiarity with analytics tools and experimentation frameworks.
• Experience working closely with e-commerce or marketing teams on conversion optimization initiatives.