Freelance Technical Writer
Marketing & Communications, IT
Posted on Thursday, November 9, 2023
What Do We Do?
Triple Whale centralizes and simplifies all the metrics used by Shopify sellers, enabling them to save more time and make more money. We help e-commerce businesses accurately track and forecast all kinds of metrics, including changes in profits and operational metrics. Our goal is to infuse AI into e-commerce, empowering shops to have an accurate picture of their business and make optimal choices that boost their bottom line. Launched in mid-2021, Triple Whale already has over 6,000 clients, top-tier investors, and growing hubs in Columbus, North Carolina, and Israel.
Triple Whale is looking for an experienced freelance technical writer, to work with our data, engineering and go-to-market teams to produce documentation for AI driven products.
*Craft a positive developer experience by creating highly technical and user-friendly content, hierarchy, visuals using information design best practices and industry standards
*Write and maintain technical, public developer documentation (user guides, installation guides, SDK/API docs, release notes, etc.)
*Work closely with internal teams such as product managers, customer support and developers to create high-quality, customer-focused documentation
*Test and document end-to-end user experiences using developer tools like Postman and VS Code
*Supplement documentation with sample code to reduce learning curve for external customers and developers
*Maintain a consistent style for all documentation and ensure any new documentation adheres to standard style guide
*2 years of professional tech writing experience
* English mother tongue level required
*Knowledge of information design and documentation best practices
*Demonstrated ability to translate complicated concepts into content that is accessible to audiences with mixed levels of expertise
*Ability to learn highly technical, code-oriented products quicklyKnowledge of complex systems, working with source code, database schemas and SQL, APIs, and integration processes
*The motivation and ability to be productive in a fast-paced, dynamic environment
*A positive attitude with an eagerness to learn and educate others
We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage.
We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together.
We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.
In the News
Businessinsider: BusShopify merchants have doubled ad spend on TikTok to reel in customers, as privacy changes make Facebook a ‘complete nightmare’ for customer acquisition.