Customer Experience & Community Manager



Marketing & Communications, Customer Service
Austin, TX, USA
Posted on Monday, July 31, 2023

Company Description

Travelstride is an investor-backed startup, changing the way travelers find and book their perfect trip.

We are the first meta search marketplace for all organized travel including: international multi-day guided tours, adventure travel packages, and small ship cruises. Stride offers thousands of trips from leading tour companies along with reviews, easy to use search and comparison tools and rich destination guides.

Travelstride’s leadership and advisory board consists of travel industry and e-commerce veterans and employs a talented and resourceful staff spanning the globe.

We are a values and mission driven company. Here's what's most important to us:

Our purpose: Bring wonder, joy, learning, and connection through better and more frequent travel.

Our mission: Foster a community connecting travelers with wonderful places, people and experiences.

Our vision: Become the most useful travel community, where people of all types find, share, and book wonderful trips.

Our mantra: Think big. Start Small. Move fast. First do it. Then do it right. Then do it better.

Our core values: Arete, Speed, Grit, Daring, Balance, Growth mindset, Responsibility, Proactive, United, Fun, Resourceful, Trustworthy

Job Description

We are looking for individuals who are strong writers, experienced across a wide-range of social media platforms, and passionate about travel who can make a sustained and lasting contribution to Travelstride.

Your Responsibilities:

  • Create social media posts and engage with social media users.
  • Grow our social media presence and our community of followers.
  • Answer queries from travelers concerning Travelstride and travel in general.
  • Support travelers in their coordination and collaboration with Travelstride-affiliated custom travel planners.
  • Assist with keyword research to determine article topics.
  • Contribute to destination guides, blog articles, and other types of content as needed.

You will gain valuable content marketing and SEO experience in the tourism space while working with a fun, energetic team.


  • Strong written English communication skills - this is a must!
  • International travel experience and/or a passion for the travel industry
  • Strong familiarity with all major social media platforms
  • Bachelor’s degree in Marketing-related field preferred
  • Familiarity with Google docs, Google sheets, Hubspot, and Mailchimp
  • 1-5 years experience in a travel-related and/or marketing role
  • Quick learner, highly organized, entrepreneurial spirit, and the ability to thrive in a dynamic, fast-paced setting
  • Customer service orientation and experience
    • A strong desire to provide assistance to customers
    • The ability to remain friendly and calm when dealing with customers in stressful situations

Additional Information

We are looking for someone who:

  • Is an evangelist at heart who loves sharing things, ideas, experiences you love with people near and far
  • Enthusiastically and proactively helps beyond the bounds of their day to day role
  • Loves managing multiple projects simultaneously, hitting deadlines, and prioritizing workloads effectively
  • Is known as a cheerful colleague, with a good sense of humor and positive attitude
  • All your information will be kept confidential according to EEO guidelines.

Work Environment

  • Full-time role with flexible work schedule
  • Work from home (company offices located in Austin, Texas)
  • Ability to work from abroad if located in Latin America, Europe, or Africa, but must be willing to join calls as late as 12 PM U.S. Central time on as-needed basis
  • English-speaking team

Why Work With Travelstride?

We are a small but growing team in the dynamic and exciting travel tech industry. Working alongside the Co-founders, you will influence key decisions during a very pivotal time for our company and have an impact from day one. You will help grow our business while knowing that you are improving the travel planning experience for all of our customers.

We also offer:

  • Compensation package with potential to earn stock options
  • Flexible work schedules and an open and collaborative team environment
  • Chance to be an early employee at a growing startup & work directly with Co-founders