Content Operations Manager

Travelstride

Travelstride

Operations
Austin, TX, USA · Remote
Posted on Friday, March 17, 2023
<div> <section id="st-companyDescription"><div> <p></p> <h2>Company Description</h2> </div> <div> <p>Travelstride is an investor-backed startup, changing the way travelers find and book their perfect trip. </p> <p>We are the first meta search marketplace for all organized travel including: international multi-day guided tours, adventure travel packages, and small ship cruises. Stride offers thousands of trips from leading tour companies along with reviews, easy to use search and comparison tools and rich destination guides. </p> <p>Travelstride’s leadership and advisory board consists of travel industry and e-commerce veterans and employs a talented and resourceful staff spanning the globe.</p> <p>We are a values and mission driven company. Here's what's most important to us:</p> <p><strong>Our purpose: </strong>Bring wonder, joy, learning, and connection through better and more frequent travel.</p> <p><strong>Our mission: </strong>Foster a community connecting travelers with wonderful places, people and experiences.</p> <p><strong>Our vision: </strong>Become the most useful travel community, where people of all types find, share, and book wonderful trips.</p> <p><strong>Our mantra: </strong>Think big. Start Small. Move fast. First do it. Then do it right. Then do it better.</p> <p><strong>Our core values: </strong>Arete, Speed, Grit, Daring, Balance, Growth mindset, Responsibility, Proactive, United, Fun, Resourceful, Trustworthy</p> </div></section><section id="st-jobDescription"><div> <p></p> <h2>Job Description</h2> </div> <div> <p>As Travelstride’s Content Operations Manager, your primary goal is to maximize the quality and quantity of trip content on Travelstride by managing the data operations team and problem-solving. You will make Travelers and Tour Operators happy with their experience on the Travelstride platform and enable travelers to find their perfect trip. You’ll help Tour Operators get their travel content onto Travelstride as smoothly and quickly as possible, while building their loyalty and revenue potential over the long term. </p> <p>Some of your responsibilities will include the following:</p> <ul> <li>Manage the Data Operations team and assign tasks</li> <li>Oversee the work and productivity of the Data Operations team</li> <li>Provide an overview and assessment of tour onboarding to leadership</li> <li>Problem-solve, trouble shoot, and implement solutions for onboarding challenges</li> <li>Manage Monthly Supplier Reports: Create, send, and collect responses</li> <li>Manage Travelstride’s response to help emails</li> <li>Manage Custom Trip Matching and Follow-Up on Leads</li> </ul> <p>We’re looking for someone who is driven by the opportunity to succeed through persuasion, passion, and diligence. You should accept the risks of working for a Travel Start-Up and at the same time feel highly motivated by the potential rewards. </p> </div></section><section id="st-qualifications"><div> <p></p> <h2>Qualifications</h2> </div> <div><ul> <li>Fluent in English</li> <li>Well-traveled, preferably with travel industry experience </li> <li>Bachelor’s degree preferred</li> <li>Strong familiarity with Google docs, Google sheets, and Hubspot preferred</li> <li>Excellent verbal and written communication skills</li> <li>High attention to detail and accuracy</li> <li>Experience managing a team</li> </ul></div></section><section id="st-additionalInformation"><div> <p></p> <h2>Additional Information</h2> </div> <div> <p><strong>We are looking for someone who:</strong></p> <ul><li>Enjoys working with others and is able to forge strong relationships while working remotely<br> Is not afraid to operate with relative independence in a new venture<br> Enthusiastically helps beyond the bounds of their day-to-day role, and proactively seeks to develop and improve processes <br> Is known as a cheerful colleague, with a good sense of humor and positive attitude<br> Is energized by the process of managing team members<br> Can work European hours but is able to work outside normal working hours when necessary</li></ul> <p><strong>Work Environment</strong></p> <ul><li>Full-time role with flexible work schedule<br> Work from home (company offices located in Austin, Texas)<br> Ability to work from abroad if located in North America or Latin America<br> English-speaking team</li></ul> <p><strong>Why Work With Travelstride?</strong></p> <p>We are a small but growing team in the dynamic and exciting travel tech industry. Working alongside the Co-founders, you will influence key decisions during a very pivotal time for our company and have an impact from day one. You will help grow our business while knowing that you are improving the travel planning experience for all of our customers. </p> <p><strong>We also offer:</strong></p> <ul> <li>Compensation package with potential to earn stock options</li> <li>Flexible work schedules and an open and collaborative team environment</li> <li>Chance to be an early employee at a growing startup &amp; work directly with Co-founders<br> </li> </ul> </div></section> </div>
Travelstride is an equal opportunity employer.