The elevator pitch…

As Manager, Closing and Post Closing at Tomo, you’ll bring significant closing and post closing experience, a commitment to delivering great customer experience, and a determination to build and lead a world class closing and post closing team. You’ll focus on the fundamentals early, building a foundation from which the department can grow and scale. You’ll be establishing core principles and practices in closing areas such as disclosure accuracy, document preparation and review, guideline adherence, and timeline management and post closing areas such as collateral handling, closed loan delivery, suspense management, and trailing document management. In parallel, you’ll use your network to your advantage and begin to build a team of amazing Tomo closers and post closers.

Our goal is to take the pain out of the mortgage process so that our customers can enjoy their home buying experience. We want them to look back on us with fondness, not frustration. This commitment extends beyond the loan approval process to encompass the crucial phase of loan closing and loan delivery as well. As the manager responsible for closing and post closing processes, you’ll lead the last of the touchpoints with our customers. The best part of it all? You’ll get to collaborate with an amazing Product and Engineering team to create delightful customer experiences and solve that pain using modern tools and technology.

The things you’ll do… (Role Responsibilities)

Closing

• Manage the mortgage closing process, ensuring that we close on time, produce salable loans, and deliver an outstanding customer experience
• Manage the pipeline of loan closings, prioritizing based on scheduled close date.
• Ensure all closing documents are accurate, complete, and compliant with regulatory guidelines and company policies.
• Collaborate with internal departments and external stakeholders to resolve any issues or discrepancies that may arise during the closing process.
• Develop and implement strategies to streamline closing procedures, improving accuracy, efficiency, and customer satisfaction.
• Train, mentor, and provide guidance to team members to enhance their performance and professional development.
• Maintain up-to-date knowledge of industry regulations, best practices, and market trends related to mortgage closings.

Post Closing

• Lead the post-closing phase to ensure a smooth transition and positive experience for customers as they move to their new loan servicer.
• Provide oversight, coaching, mentoring, and guidance to the Post-Closing teammates who handle loan purchasing, collateral documents, trailing documents, and loan boarding activities.
• Collaborate closely with an outstanding Product and Engineering team to conceptualize and implement innovative solutions that enhance the post-closing customer journey.
• Identify pain points in the post-closing phase and leverage modern tools and technology to develop strategies that mitigate customer dissatisfaction and improve overall satisfaction.
• Act as a liaison between internal teams and the new loan servicer to guarantee a seamless handover and efficient communication.
• Analyze customer feedback and data to continuously refine and improve post-closing processes and experiences.

The things you’re exceptional at… (Qualifications and skills)

• 5+ years of related closing and post closing experience
• Deep knowledge of mortgage closing procedures, regulations, compliance requirements, and loan documentation standards
• Understanding of investor, agency, state, and federal requirements for loan delivery
• Demonstrated skill in monitoring and overseeing loan production pipeline
• Demonstrated experience conducting necessary researching, problem solving, and making solid business decisions
• Experience fostering relationships with teammates and with third parties
• Strong attention to detail, written and oral communication skills, multi-tasking abilities, and capacity to collaborate effectively while staying focused on adhering to deadline

You may also have the extras… (additional qualifications and skills)

• A detailed understanding of TRID and ECOA and a history of working through complex disclosure related issues and/or defects.
• A history working with correspondent aggregators in the post closing space
• A history or background in other mortgage related departments (e.g loan processing, loan closing, underwriting)