The Hotels Network is a company developing B2B SaaS software for the hospitality industry. United by the mission to help hotel brands increase direct bookings, we build pioneering technology that enables any hotel to optimize their guests’ booking experience and regain their fair share of online revenue.

Based at our headquarters in Barcelona as well as in other strategic locations around the globe, The Hotels Network team is made up of over 165 people from 35 different nationalities. We recently joined forces with Lighthouse, the leading business intelligence platform for hospitality. This partnership will allow us to accelerate our growth, expand our value proposition, and continue innovating in the industry.

To fuel our continued rapid growth, we are looking for a Client Success Specialist with Turkish to join our team based in Barcelona.

Responsibilities:

• Account Management: set up, onboarding, proactive follow-up and nurture relationship with current clients.
• Ensure excellent coordination with the Sales Managers to ensure an accurate service to clients from prospect to experienced clients.
• Analysis and suggestion of new initiatives for hotels to help improve direct bookings.
• Monitor hotel results and data tracking to help hotels take better decisions.
• Receive and process client feedback to improve the product.
• Agile coordination with technical team and colleagues to improve shared knowledge, and facilitate efficiencies.
• Regular involvement with the team meetings and team projects to bring and share good practices with all team members.
• Most importantly, always ensure a high level of Client Success that will delight hoteliers around the world.

Requirements:

• At least 2-3 years of experience in Customer Success / Account Management.
  
• A proficient level of Turkish and English is a must. Greek will be highly valued.
• Experience in the hospitality industry will be highly valued.
  
• Experience with hospitality software will make you the perfect candidate.
  
• Strong tech knowledge / Eager to learn about software.
• Data analysis skills: Be able to analyze data to track customer progress and identify areas for improvement.

Soft Skills:

• Excellent communications and presentations skills.
  
• Problem-solving skills.
  
• Customer-focused.
  
• Able to work with a high degree of autonomy.
  
• Hands-on attitude and sense of initiative.
  
• Fun to work with.
  
• Desire to work in a team-based, fast-pace, international environment where you will need to embrace different cultures, nationalities and languages.

We offer:

• International environment with over 35 nationalities.
• Have a real impact on a fast-growing innovative technology company.
• Continuous internal and external training.
• Healthy work life balance with flexible working hours and a remote-friendly work policy.
• Free “puentes” (when Tuesday or Thursday is a bank holiday, THN will give Monday or Friday free).
• "Flexible compensation plan” with Ticket Restaurant, Ticket Transport, Medical Insurance and Bonus for Nursery.
• Access to language classes with Preply.
• Salary Management with Payflow.
• Exclusive discounts at hotels all around the world.
• Competitive compensation.

*THN is a harassment-free, supportive and safe environment to ensure the healthiest and friendliest professional experience fostering diversity at all levels.