The Hotels Network is an award-winning technology company providing innovative software (B2B SaaS) for the hospitality industry. Since day one, we've worked hard to bring together an awesome team with deep expertise in hospitality, product design and consumer marketing. United by the mission to help hotel brands increase direct bookings, we build pioneering technology that enables any hotel to optimize their guests’ booking experience and regain their fair share of online revenue. We believe in what we do. As do thousands of hotels around the globe.Based at our headquarters in Barcelona as well as in other strategic locations around the globe,

The Hotels Network team is made up of over 140 people from 35 different nationalities. To fuel our continued rapid growth, we are looking for an Implementation Specialist with French to join our team based in Barcelona. This is an extraordinary opportunity to join a very ambitious company at a point where your work will have immediate impact on its growth and results. And have fun doing it, too.

Responsibilities:

• Account Activation: set up, onboarding, and proactive follow-up to ensure proper account activation.
• Ensure excellent coordination with the Sales Managers to guarantee a swift, hassle-free onboarding.
• Assists hotels with script installation.
• Monitor hotel results and data tracking.
• Receive and process client feedback to improve the product.
• Alignment with Client Success Specialists for account management projects
• Work closely with technical team for integration prioritization
• Coordination with the Partnerships department for integration, implementation, and onboarding of partners.
• Agile coordination with technical team and colleagues to improve shared knowledge, and facilitate efficiencies.
• Regular involvement with the team meetings and team projects to bring and share good practices with all team members.

Requirements:

• Bachelor’s degree in business, hospitality, marketing or related field.
• Proficiency in French and English.
• Full time position.
• Experience in the hospitality industry will be highly valued
• High IT Skills (web browsing, multi-window navigation, etc.).

Soft Skills:

• Excellent communications and presentation skills.
• Problem solving skills.
• Customer focused.
• Able to work with a high degree of autonomy.
• Hands-on attitude and sense of initiative.
• Ability to work well in a fast-paced environment and meet deadlines.
• Team player and fun to work with.
• Desire to work in a team-based, international environment where you will need to embrace different cultures, nationalities and languages.

We offer:

• International environment with over 35 nationalities.
• Nice office in the center of Barcelona.
• Have a real impact on a fast-growing innovative technology company.
• Continuous internal and external training.
• Healthy work life balance with flexible working hours and a remote-friendly work policy.
• "Flexible compensation plan” with Ticket Restaurant, Ticket Transport, Medical Insurance and Bonus for Nursery.
• Access to your accrued salary before the end of the month with Payflow.
• Exclusive discounts at hotels all around the world.

*THN is a harassment-free, supportive and safe environment to ensure the healthiest and friendliest professional experience fostering diversity at all levels.