The Hotels Network is an award-winning technology company providing innovative software (B2B SaaS) for the hospitality industry. Since day one, we've worked hard to bring together an awesome team with deep expertise in hospitality, product design and consumer marketing. United by the mission to help hotel brands increase direct bookings, we build pioneering technology that enables any hotel to optimize their guests’ booking experience and regain their fair share of online revenue. We believe in what we do. As do thousands of hotels around the globe.

Based at our headquarters in Barcelona as well as in other strategic locations around the globe, The Hotels Network team is made up of over 150 people from 35 different nationalities. To fuel our continued rapid growth, we are looking for a Junior Client Support (German / Spanish) to join our team based in Barcelona.

This is an extraordinary opportunity to join a very ambitious company at a point where your work will have immediate impact on its growth and results. And have fun doing it, too.

Responsibilities:

• Provide support to hotel clients via email, chat, and phone.
• Troubleshoot and resolve issues related to the SaaS platform efficiently and promptly.
• Maintain strong relationships with clients, ensuring their satisfaction and addressing concerns proactively.
• Monitor hotel results and data tracking to help hotels take better decisions.
• Receive and process client feedback to improve the product.
• Identify upselling opportunities and capacity to pitch additional products in on every touch point
• Regular involvement with the team meetings and team projects to bring and share good practices with all team members.
• Most importantly, always ensure a high level of Client Success that will delight hoteliers around the world.

Requirements:

• A proficient level of German and Spanish and a high level of English are a must.
• At least 1 year of experience working as a B2B Customer Support role.
• Experience in the hospitality industry will be highly valued.
• Experience in a SaaS / Tech company will make you the perfect candidate.
• Strong tech knowledge / Eager to learn about software.

Soft Skills:

• Problem-solving skills.
• Customer-focused.
• Able to work with a high volume and a high degree of autonomy.
• Hands-on attitude and sense of initiative.
• Fun to work with.

We offer:

• International environment with over 35 nationalities.
• Nice office in the center of Barcelona.
• Have a real impact on a fast-growing innovative technology company.
• Continuous internal and external training.
• Healthy work life balance with flexible working hours and a remote-friendly work policy.
• Free “puentes” (when Tuesday or Thursday is a bank holiday, THN will give Monday or Friday free).
• "Flexible compensation plan” with Ticket Restaurant, Ticket Transport, Medical Insurance and Bonus for Nursery.
• Access to your accrued salary before the end of the month with Payflow.
• Exclusive discounts at hotels all around the world.
• Coffee, tea, fresh fruit and team brunch.
• Competitive compensation.

*THN is a harassment-free, supportive and safe environment to ensure the healthiest and friendliest professional experience fostering diversity at all levels.