TLDR

You'll be hands-on in improving the real-world behavior of our AI systems — tracing and fixing runtime issues, building agent simulators, designing LLM evals and QA tools, and interfacing with client data. This is a role for builders who like prompt-level debugging, LLM system testing, and building infrastructure that improves our AI agents’ performance.

About us: join the team making life-saving drugs accessible

The crisis: Sarah delayed cancer treatment for weeks facing $30,000 monthly costs. Marcus's autoimmune condition worsened while battling insurance denials.

Over 50% of critical prescriptions are abandoned due to:

• Cost barriers: Patients with high copays are 5x more likely to abandon treatment

• Insurance maze: Complex prior authorizations block access

• Logistical challenges: Coordinating medical visits for treatments

Our solution: Neon's technology eliminates these obstacles by automating patient access workflows for pharma companies: —automating authorizations, streamlining benefits verification, and unlocking financial assistance.

Join our mission: We want to live in a world where every patient can navigate the healthcare system with ease, especially when it matters most. Help us ensure that access to medicine is determined by clinical need—not bureaucracy or financial constraint. When Neon succeeds, patients access life-saving treatments without bankrupting their families, while we build an AI automation powerhouse serving healthcare's biggest enterprises.

Why join Neon?

• Frighteningly ambitious: We’re not just idealists. We’re seasoned builders. On a mission to build a $200B+ company—on the scale of Palantir or ServiceNow—serving the largest healthcare enterprises.

• Experienced founding team: Built by exited founders, YC & MIT alum, ex-Tesla, ex-Google engineers.

• Hypergrowth with stability: We went from initial idea to 7+ figure customer contracts in just 4 months—in an industry where sales cycles typically take 12-18 months. We are profitable and relentlessly focused on execution.

• Powerhouse backing: We’re funded by elite Silicon Valley VCs who've backed unicorns like DoorDash, Lyft, and Mammoth Biosciences. And strategic healthcare investors with deep industry connections.

• Outsized impact & opportunity: Work at the intersection of agentic AI, healthcare transformation, and life-changing patient outcomes.

• Career acceleration: Join early and grow rapidly with us as we scale toward category dominance in healthcare automation.

What’s unique about working here?

Mission-driven capitalists

We’re a rare blend of mission-driven capitalists. We are on the path towards building a $200B+ business while dramatically improving the healthcare system—and patients’ lives.

Working like athletes

Like athletes, we are constantly honing our craft to produce our best possible work.

We work with intention and humility. We support and challenge each other to be our best selves.

And as a team, we achieve goals together that would be impossible alone.

Frequent offsites

We spend one week every month offsite in beautiful places like Tahoe, Squamish, Mendocino, the Santa Cruz mountains, and Monterrey. We ship an incredible amount of product on these offsites. And we have a blast — climbing, swimming, surfing, and otherwise enjoying these beautiful places.

Rediscover the magic of coding late into the night, in the zone. Side by side with a team that—through their example of excellence—is inspiring you to reach your potential.

It’s not for everyone.

But if you long for an intense camaraderie that you can’t find elsewhere, then Neon is the place for you.

The role: AI Quality Operator

Improve the quality of our AI agents by reviewing the output of their work. For example, for our phone-calling AI agents, you will:

• Review transcripts and recordings of their calls

• Understand issues that arose on those calls

• Label and document those issues

• Provide suggested guidance on how to improve going forward

Your efforts will contribute directly to the quality of our AI agents, and thus to our mission.

DNA

Core traits and capabilities of a high-performing Neon quality operator.

• Detail-oriented: You will need to maintain outstanding attention to detail, as you review AI agent work product at scale.

• Speed: You will need to execute with speed and urgency.

• Rigorous: You will need to often investigate and deeply understand a problem, in order to suggest helpful solutions. To that end, you must be willing to do the hard thinking required to understand the root cause of an issue that you have identified. Surface level thinking will not suffice.

• Growth mindset: Curious, experimental, adaptable.

Experience

• Experience operating with excellence in a fast-paced, dynamic environment.

• Early in your career with demonstrated talent, hustle, and creativity.

Join Us!

Neon is building the automation platform for healthcare enterprises.

We're backed by top Silicon Valley investors.

We're profitable and growing fast with 7+ figure customer contracts.

Apply today to join a rocket ship that is bringing state-of-the-art AI systems to pharma, and bringing life-saving medications to the patients who need them.

Keywords: AI Quality Operator, AI Quality Associate, Conversational AI Specialist, AI Quality Specialist, AI Review Operator, Business operations, Quality operations, QA, Quality Operations Specialist

Compensation Range: $59.4K - $90K