You are responsible for creating a “white glove experience” for our customers.

As a Customer Success Manager at Super.AI, you’ll be the driving force behind delivering a world-class, white-glove experience to our customers. Our powerful AI-driven platform simplifies and accelerates the automation of paper-heavy business processes. Your mission is to guide customers through their entire journey—from onboarding and implementation to full value realization—ensuring their success every step of the way.

You’ll play a hands-on, cross-functional role: onboarding and training new users, providing ongoing support, driving renewals and expansion, and building scalable processes that turn happy customers into loyal advocates. This is a high-impact, high-visibility position ideal for someone who thrives in a fast-paced, startup environment and loves solving real problems for real users.

Responsibilities

• Own the customer journey from onboarding to renewal, delivering consistent, high-quality experiences at scale

• Develop scalable playbooks, processes, and listening mechanisms across the customer lifecycle (e.g., usage, feedback, satisfaction)

• Collaborate with Sales, Product, and Marketing to align perceived and actual customer value

• Define, measure, and drive critical success metrics like Gross Revenue Retention and Net Dollar Retention

• Build and standardize customer success processes, templates, and touchpoints

• Identify and act on opportunities for continuous improvement and customer delight

• Contribute to evolving our customer success team structure and best practices
  

You’ll be happy with this job if you

• Are relentlessly customer-obsessed and will do anything (legal) to make them successful

• Are a resourceful problem-solver (MacGyver) who can adapt quickly and wear many hats

• Communicate clearly and empathetically, with strong listening and persuasion skills

• Have a technical mindset and can translate product capabilities into business value

• Are a strategic thinker who can develop and execute a plan

• Are data-driven, organized, and can move quickly from hypothesis to action

• Excel in high-autonomy environments with minimal structure and lots of ambiguity

• Love owning big outcomes and aren't afraid to break down barriers to get things done
  

You won’t be happy with this job if you

• Prefer a single clearly defined role, and aren’t willing to wear many hats to make the customer happy

• Find rapid multitasking and ambiguity overwhelming

• Do not like to have fun

You are the ideal candidate if you have

• 3–5 years of experience in Customer Success, Account Management, or a similar client-facing role, ideally in B2B SaaS or enterprise software

• Experience managing post-sales customer relationships across the full lifecycle—from onboarding and adoption to renewal and expansion

• Strong understanding of enterprise software deployment models, particularly AI/ML, workflow automation, or intelligent document processing

• Proven ability to manage multiple customer accounts simultaneously with a focus on delivering measurable value

• Excellent verbal and written communication skills; comfortable engaging both technical stakeholders and business executives

• Familiarity with customer success platforms (e.g., Gainsight, Totango, Catalyst) and CRM tools (e.g., Salesforce, HubSpot)

• Data-driven mindset with the ability to analyze product usage and customer health to inform action

• Experience collaborating cross-functionally with Product, Sales, and Support teams

• Bonus: Experience with APIs, OCR technologies, LLMs, or working with human-in-the-loop platforms

• Bonus #2: You know who MacGyver is

• We believe AI is going to be the most impactful technology ever invented. It may be the last technology we ever needed to invent as humans. We don’t want it to be in the hands of the few, but the hands of the many. Our technology promises to transform the way AI is created and consumed to make this vision possible.
• We are searching for the best-of-the-best to build a massive company, but at the same time a company where people are happy with their lives, feel healthy, passionate and satisfied.
• We're at an inflection point, so you will have the opportunity to shape things and see the company grow
• Although super.AI is young, this is not our first rodeo: our CEO previously founded a few hundred person company, and between us we've held senior positions at Google, Amazon, Adobe, Microsoft, Docusign and others