Community Manager
Sagetap
Company Description
Sagetap is a rapidly growing startup changing how enterprise technology executives discover and evaluate software. Our AI-driven platform anonymously connects tech buyers with the industry’s most credible technology vendors, helping them cut through the noise and solve their biggest problems.
Backed by investors like NFX Ventures, Uncorrelated Ventures, and Emergent Ventures, we are on a mission to fundamentally change software discovery for senior technology leaders, fostering meaningful connections in a non-sales setting.
We’re a tight-knit, fast-moving team that values curiosity, transparency, and impact. If you’re energetic, results-oriented, and excited to work in an early-stage environment, come help us shape the future of technology buying at Sagetap!
Job Description
At Sagetap, we believe in building strong, lasting relationships with our technology executives by understanding their needs and connecting them with the right technology vendors and peers. As our first Community Manager, you will be the face of our buyer community — welcoming high-level technology executives (“Sages”), helping them onboard, and ensuring they find value through a world-class first-time user experience and ongoing engagement and support.
You’ll conceptualize and lead initiatives that activate and grow our community, encourage knowledge-sharing, and build lasting professional connections among members. Your insights will be key in evolving our platform and cultivating a thriving network of tech executives.
What You Will Do:
Onboard & Welcome New Sages: Own the onboarding experience for new members, verifying each executive and ensuring they feel supported and excited to participate.
Activate & Engage the Community: Drive monthly active usage with compelling touchpoints, personalized outreach, and scalable programs that keep Sages returning.
Provide Ongoing Helpdesk Support: Respond to inquiries via Intercom, email, and other channels—solving issues and offering solutions that enhance the user experience.
Facilitate Peer Connections: Spark meaningful Sage-on-Sage relationships by identifying shared challenges and enabling peer-based networking and mentorship.
Coordinate & Host Events: Conceptualize and host webinars, virtual roundtables, or exclusive in-person events—boosting thought leadership and deepening community ties.
Track & Optimize Key Metrics: Monitor engagement and retention data, share insights, and propose data-driven improvements to continually elevate the community experience.
Qualifications
2-3 Years of Community Management Experience: Experience nurturing online communities or similar engagement initiatives, ideally in a B2B technology environment.
Strong Communication & Interpersonal Skills: Comfortable being the ‘face’ of our community, adept at engaging senior tech executives across email, Intercom, video calls, and events.
Customer-Focused & Empathetic: You truly enjoy problem-solving on behalf of others and take pride in delivering top-notch user experiences.
Proactive & Resourceful: Able to thrive in a dynamic, early-stage startup—taking the initiative, managing projects end-to-end, and iterating quickly.
Event Coordination Aptitude: Experience (or a keen interest) in planning and hosting webinars, virtual roundtables, or in-person gatherings.
Data-Driven Approach: Familiar with metrics tracking (e.g., monthly active users, retention rates) and using insights to refine community strategies.
Adaptable & Flexible: As part of a lean, early-stage team, you’re eager to work cross-functionally and pivot as needed to meet evolving company goals.
Additional Information
The expected salary range for this position is $60,000 to $90,000. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, and skillset.
Remote-Friendly: This role can be performed from anywhere. Our distributed team primarily collaborates across US time zones, so US-based applicants are preferred.
Tools & Collaboration: We use Slack, Zoom, and other platforms to maintain a culture of open communication and collaboration, no matter your location.
Work-Life Balance: Enjoy a flexible schedule in an environment that values productivity and personal well-being.
What you will have at Sagetap:
Early-stage stock options
Competitive salary and 401(k) with company matching
Comprehensive healthcare benefits for employees and qualifying dependents
Flexible work schedule with generous vacation and Holiday policy
Professional development and career growth
Experience building and selling a transformative product
Ability to learn from some of the smartest people in the industry
Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed. We work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.