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Job Summary:
Renegade Insurance is seeking an experienced Account Manager to join our team! In this role, you will be responsible for building strong relationships with clients and working closely with our agents to ensure that our clients receive the best insurance coverage and service. You will be an integral part of the Renegade team, providing outstanding customer service, promoting policy renewals, and expanding our business.

Benefits:

• Medical, Dental, Vision, and Life insurance
• Competitive compensation
• Generous Paid-Time Off program
• Retirement plan
• Comprehensive training
• Opportunities for career growth
• Remote work with great work life balance

Qualifications:

• A property & Casualty insurance license is required.
• 2-4 years of Personal Lines Insurance Account Management
• Proven relationship-building, negotiation, problem-solving, communication, presentation, listening and organizational skills.
• Ability to work independently and as a highly collaborative member of a team.
• Ability to work in a fast pace and rapidly changing environment.
• Skill, experience, proficiency, and ability to communicate regarding company policies and underwriting guidelines of multiple carrier partners.
• Must be able to research and analyze complex problems.
• Comfort with customer interactions through various communication methods and must be able to represent the organization professionally and responsibly.
• Demonstrated proficiency with computer software.
• Knowledge of CRM (Salesforce) and Lead Management software preferred.
• EPIC knowledge is preferred.

Responsibilities:

• Maximizes opportunities for retention, renewal, and new business by leveraging product knowledge and exemplary relationship-building skills.
• Works with internal team members to ensure the renewal process and service requests are handled accurately and with a sense of urgency.
• Responds to customer requests for account or policy changes, billing inquiries, and coverage verification. Delivers World Class Service and completes all customer activities with urgency.
• Educates customers on the importance of insurance and the protection of their families through insurance products.
• Secures documentation needed by the agency, including signed applications, replacement cost estimates, rejections of coverage, and confirmations.
• Works with internal team members to ensure the renewal process and service requests are handled accurately and with a sense of urgency.
• Facilitates communication with customers and claims staff to make the customer journey as painless as possible.
• Stays well-informed with industry standards, current rates, coverages, insurance products, insurance policies, and carriers.