Customer Service Representative

Renegade Insurance

Renegade Insurance

Customer Service
Posted on Tuesday, May 21, 2024

Job Summary:

Renegade Insurance is seeking an experienced Customer Service Representative to join our team! In this role, you will be responsible for building strong relationships with clients and working closely with our agents to ensure that our clients receive the best insurance coverage and service. You will be an integral part of the Renegade team, providing outstanding customer service, promoting policy renewals, and expanding our business.

Benefits:

  • Competitive compensation
  • Comprehensive training
  • Opportunities for career growth

Qualifications for Insurance Customer Service Representative :

  • Excellent written and verbal English communication skills
  • Excellent customer service skills
  • Excellent organizational skills, effective time management, and interpersonal skills
  • Ability to successfully and creatively problem solve and negotiate solutions
  • Experience with Salesforce and Applied Systems agency management system preferred but not required
  • Positive thinker, comfortable with fast paced environment
  • Strong Knowledge of personal and commercial insurance products
  • Active Property and Casualty Insurance License (preferred)
  • Ability to work in a team environment and train others as necessary
  • Proficiency in Windows, Word, Power Point and Excel (knowledge of working with spreadsheets is required)
  • Contact Center experience preferred

Responsibilities for Insurance Customer Service Representative :

  • Providing amazing customer service for Property and Casualty Insurance customers Completing all customer service requests including claims, endorsements, payments, and ID cards
  • Managing and completing renewals
  • Providing quotes for prospects
  • Assisting Producers and Account Managers to respond to service needs of customers
  • Fostering strong and lasting relationships with Customers, Producers and Account Managers
  • Participating in scheduled team and office meetings
  • Providing Account Management backup
  • Maintaining working knowledge of carrier products and processes
  • Performing other functions as assigned