Product Manager Operations



Product, Operations
Wrocław, Poland
Posted on Tuesday, May 21, 2024

Join the Web3 revolution at Ramp!

👋🏼 A few words about us

At Ramp, we provide a powerful fiat <> crypto toolkit that enables anyone - from established brands to blockchain pioneers - to easily onboard their next million users into Web3.
Bridging the gap between today's financial system and the emerging crypto economy is our lifelong mission. Driven by our vision, sense of community, and passion for excellence, we relentlessly work to make this dream come true and bring Web3 to the mainstream.
From day one, our founders have built a purpose-led organisation where a culture of high performance, receptive minds, and collaboration is at the core. If you’re looking to accelerate your career, grow at pace, and have a meaningful impact, you’ll find a home at Ramp. We have huge ambitions and want people to join us on our quest to become a world-leading Web3 organisation.

🙌🏼 What you will be doing

We’re looking for a Product Manager with an ‘always-looking-to-improve’ mindset to lead a cross-functional product team. You will take full ownership over Operations - ensuring our transaction processing responds to needs to our customers. You will work with multiple business functions, interacting with a variety of product teams. Furthermore, you will directly own tools used by our Operations teams and lead one of our cross-functional product teams.

You will drive the iterative development and delivery of innovative financial products that delight our customers. As a Senior Product Manager, you’ll supercharge the growth of Ramp, overseeing product strategy, execution, and alignment with the company's vision.

🧩What you will be working on

  • Our transaction processing flow, including supporting processes like refunds or manual transaction reviews by our operational teams
  • Processes optimisation through re-engineering and automation - spanning from interactions with our users through background processing to tools used by agents in Operations
  • Optimisation of tooling for Operations, driving operational effectiveness and stellar experience for our customers
  • Monitoring of operational metrics, discovering opportunities & delivering solutions
  • Define & monitor Key Performance Indicators to measure the impact of initiatives, and product success and make data-driven decisions
  • Engaging with key stakeholders executives, customers, and partners to gather feedback and build consensus on product direction and priorities
  • Working directly with an agile, cross-functional product team involving designer & engineers
  • Own delivery of Company OKRs as OKR Owner - driving broad programmes directly linked to company strategy

🤟🏻What you will bring:

  • Experience managing internal products: experience managing relationships within the variety of stakeholders across a company.
  • Product development cycle Expertise: Profound understanding of the entire product development lifecycle, from initial discovery through to delivery and continuous improvement.
  • Problem-Solving: Exceptional at deconstructing complex problems into manageable parts and rapidly generating solutions.
  • Execution: Excellent at organizing complex project deliverables, swiftly identifying and correcting off-track processes, and maintaining high-quality output.
  • Data-driven: Strong analytical skills, capable of grounding decision-making in data, identifying key metrics, and assessing project outcomes.

⏭️ The interview process

The interview process is as follows:

  1. Screening call: Initial call with our hiring partner for this role
  2. Hiring manager call: If successful at this stage, we will share with you two prompts/case study questions that will be the base of the onsite interview phase
  3. Onsite interviews: Will consist of two 1-hour interviews to discuss the prompts/case study questions
  4. Final interview with Ramp Network Chief Product Officer, covering product strategy, problem solving and open questions.
  5. Reference calls

🪄What’s in it for you?

💸 Competitive salary

  • Equity package: share in our success
  • Zero-fee crypto purchases via on-ramp!

🩺 Health & wellbeing

  • 26+ days paid time-off
  • Health & Sports benefits for you and your loved ones
  • Dedicated time off for yearly health check-ups

🧠 Development & Growth

  • Self-development and conference budget
  • Language lessons
  • Internal workshops and activities supporting growth and mental health

🏢 Great working environment

  • Modern and comfy offices in Warsaw and Wroclaw, which has everything you'll need to excel and collaborate with your team
  • Hybrid working
  • The best laptops and kit to work on
  • Internal Tech meetups on-site & online

🍿 Socials

  • Lunch on us twice a week for you to connect with your fellow Rampers
  • Healthy snacks and beverages in the office daily
  • Team socials funded by us

💚 Our Culture

We are fueled by a strong sense of community, purpose, and the drive to build a sustainable business. Together, we nurture a culture of high performance, low egos, receptive minds, and collaboration. We provide space for ambition, trust and empowerment to allow you to be your best self.
Our culture has been founder-driven from the start, it is defined by our shared values and behaviors, which are distinctly Ramp and represent the organisation that we have built. This is our recipe for success that we all believe in…this is how we will win!

Get familiar with the Ramp Recruitment Privacy Policy to understand how we will process your data.