Lead Product Manager (Payments)

Ramp

Ramp

Product
London, UK
Posted on Tuesday, May 21, 2024

Join the Web3 revolution at Ramp!

👋🏼 A few words about us

At Ramp, we provide a powerful fiat <> crypto toolkit that enables anyone - from established brands to blockchain pioneers - to easily onboard their next million users into Web3.
Bridging the gap between today's financial system and the emerging crypto economy is our lifelong mission. Driven by our vision, sense of community, and passion for excellence, we relentlessly work to make this dream come true and bring Web3 to the mainstream.
From day one, our founders have built a purpose-led organisation where a culture of high performance, receptive minds, and collaboration is at the core. If you’re looking to accelerate your career, grow at pace, and have a meaningful impact, you’ll find a home at Ramp. We have huge ambitions and want people to join us on our quest to become a world-leading Web3 organisation.

⚙️ The role

We’re on the hunt for an exceptional Lead Product Manager (Payments) to join our talented product team. You’ll define, execute and evangelise Ramp’s payments strategy. You will have a fundamental role leading and owning the whole payments domain including global card acquiring, APMs, high-risk payments, fraud prevention and multi-PSP set-ups

In this pivotal role, you will lead the payments team while building and managing relationships with key internal and external stakeholders. You will play a transformational role in supercharging the growth of Ramp, overseeing product strategy, execution, and alignment with the company's vision.

In practice, you’ll be responsible for things like:

  • Build and inspire a high-performance payments team
  • Define, execute and evangelise the company’s payments strategy
    • Transform the payments function into a strategic business differentiator
    • Engage with key stakeholders, executives, customers, and partners to gather feedback and build consensus on product direction and priorities
    • Work with the data science team to set up dashboards, trends, and analysis of payment data: acceptance rates, decline reasons, issuers etc. for informed decision-making
    • Work with the Head of Fraud to define a payments fraud strategy and identify opportunities to reduce fraud globally
  • Lead and own payments domain including global card acquiring, APMs, high-risk payments, fraud prevention and multi-PSP set-ups
    • Build a global payments stack
    • Own global payment acceptance, building new features, services & functionality that maximise user conversion while ensuring payment compliance
    • Manage card payment acceptance & relationship with acquirers, and card networks & and to optimise acceptance rates, reduce payment processing costs and fraud
  • Oversee the product development lifecycle within the payments team, ensuring timely and budget-conscious product delivery
  • Build and maintain strong relationships with internal teams (commercial, engineering, design, marketing) and external partners (acquirers, issuers, PSPs, fintechs) to deliver a seamless payment experience.

You’ll come into an unusual combination of ambition, urgency, capital, warmth and belief - you’ll report to Albert, Head of Product, a champion for this role. So if you’re comfortable dreaming big, motivated by a winner-takes-most challenge and want to have one of the most critical roles on a growth journey with the potential to make a huge impact in people’s lives through Web3 and Payments, this could be your jam.

🤝 You

From a hard skills perspective, the ideal candidate would have all or most of:

  • Payments Domain Expertise: Comprehensive understanding and hands-on experience in the payments industry, especially within high-risk sectors like crypto, igaming, and marketplaces. Key competencies include:
    • Managing relationships with acquirers, issuers, card networks, and PSPs.
    • Overseeing card and APM acceptance, network tokens, multi-acquirer setups, and cross-border transactions.
    • Ensuring compliance with SCA and other regulatory standards.
  • Strategic Vision: Ability to develop and articulate a clear, compelling winning vision and product strategy for our Payments sector, seamlessly integrating it with our overall business goals.
  • Execution: Proven skills in project managing complex product lifecycles and delivering high-impact projects.
  • Analytical and Problem-Solving Abilities: Strong analytical skills to support data-driven decision-making, along with the capacity to solve complex problems by breaking them down into manageable actions. Must be adept at hypothesis testing, running experiments, and validating product ideas.
  • Management: desire and ability to lead and manage up to 3 direct reports effectively, creating a space where your team can do their very best work.

Outside of these hard skills, we’ll look for the foundations of a brilliant leader at Ramp:

  1. Adapts quickly in a dynamic, fast-paced environment;
  2. Builds trust and psychological safety;
  3. Brings little ego;
  4. Has extraordinary stamina;
  5. Is dependable;
  6. Is pragmatic; and
  7. has incisive, plain English communication

🪄 What’s in it for you?

💰 Salary: £120k-£145k base,, with meaningful equity
🤝 Benefits: Private Healthcare, Pension, Laptop
💼 Location: ~3 days per week, in office
✈️ Holiday: Unlimited paid holidays
📍 Location: Old Street, London

⏭️ The interview process

The interview process is as follows:

  1. Screening call: Initial call with our hiring partner for this role (Moises Garcia)
  2. Hiring manager call: If successful at this stage, we will share with you two prompts/case study questions that will be the base of the onsite interview phase
  3. Onsite interviews: Will consist of two 1-hour interviews to discuss the prompts/case study questions
  4. Final interview with Ramp Network Chief Product Officer, covering product strategy, problem solving and open questions that you might have
  5. Reference calls

If you have any questions, please contact Moises (moises@hellojems.com).

💚 Our Culture

We are fueled by a strong sense of community, purpose, and the drive to build a sustainable business. Together, we nurture a culture of high performance, low egos, receptive minds, and collaboration. We provide space for ambition, trust and empowerment to allow you to be your best self.
Our culture has been founder-driven from the start, it is defined by our shared values and behaviors, which are distinctly Ramp and represent the organisation that we have built. This is our recipe for success that we all believe in…this is how we will win!

Get familiar with the Ramp Recruitment Privacy Policy to understand how we will process your data.