Account Manager
Lev
Sales & Business Development
New York, NY, USA
Posted on Jan 23, 2026
About Lev
Lev is transforming the $700B commercial real estate financing space. We have built a digital platform that matches borrowers and brokers with the best-fit lenders for their deals, and uses AI to fully automate time-consuming financing workflows.
We are the first people to be tackling this problem at scale. That’s why top-tier VCs and a who’s who of financial companies have invested more than $100M to help us grab this massive opportunity.
Our company and products are on the bleeding edge of practical AI and agents to serve customers, and our company itself is deeply AI-powered. Our team is an incredible mix of customer- and solution-oriented builders and sellers, working together to create a generational company to bring an industry into the digital age.
About The Role
We are looking for an Account Manager to help develop and implement our AM / CS playbook across an ever-expanding customer base of sponsor and broker users.
What You'll Do
Lev is transforming the $700B commercial real estate financing space. We have built a digital platform that matches borrowers and brokers with the best-fit lenders for their deals, and uses AI to fully automate time-consuming financing workflows.
We are the first people to be tackling this problem at scale. That’s why top-tier VCs and a who’s who of financial companies have invested more than $100M to help us grab this massive opportunity.
Our company and products are on the bleeding edge of practical AI and agents to serve customers, and our company itself is deeply AI-powered. Our team is an incredible mix of customer- and solution-oriented builders and sellers, working together to create a generational company to bring an industry into the digital age.
About The Role
We are looking for an Account Manager to help develop and implement our AM / CS playbook across an ever-expanding customer base of sponsor and broker users.
What You'll Do
- Retention & Relationship Management – Build and maintain relationships across customer stakeholders to drive engagement, advocacy, renewals, and upsells.
- Customer Enablement & Education – Deliver post-onboarding “wow” moments through ongoing training, product education, feature adoption, and usage tracking to ensure long-term success.
- Deal Oversight – Monitor customer deals end-to-end to ensure smooth execution, proactively address issues, and coordinate internal teams as needed.
- Customer Health & Feedback – Leverage a health score model and continuous feedback loops to measure satisfaction and inform both product and GTM teams.
- 3-5 years experience in customer-facing role
- Experience deploying customer engagement and retention strategies in a data-heavy product environment
- Proven track record in upselling/cross-selling/renewals/existing account expansion on a SaaS model
- Ability to manage 100+ accounts at a time
- Experience in commercial real estate technology is a plus!
- This is an office-based role in NYC (4 days in office)
- Unlimited PTO
- Excellent health insurance for you and your dependents
- Generous stock incentive plan
- Daily DoorDash credit for lunch and plenty of in-office snacks
- Subsidized access to Wellhub for health and wellness