About Lev

Lev is transforming the $600B commercial real estate financing space. We have built a digital platform that matches borrowers and brokers with the best-fit lenders for their deals and then uses AI to automate and optimize the financing process. Sounds like the sort of the thing that should already exist, right? Well, it doesn’t. We are the first people to be tackling this problem at scale. That’s why top-tier VCs and a who’s who of financial companies have invested more than $100M to help us grab this massive opportunity.

About the role

We are looking for an Account Manager to help develop and implement our AM / CS playbook across an ever-expanding customer base of sponsor and broker users. Here’s what your day-to-day will look like:

• Onboarding - Delivering the initial “wow” moment to new customers while getting them onboarded, educated and set up for success.
• Deal monitoring - Ensuring that every deal customers launch through our platform runs like clockwork, and mobilizing and managing internal teams if additional support is needed.
• Product education - Educating customers about new product features, tracking usage and gathering feedback.
• Relationship management - Building and managing relationships to ensure Lev is kept front of mind so we can drive engagement and advocacy.
• Customer feedback - Leveraging a customer health model and an ongoing feedback loop to measure satisfaction and gather insights for our product and G2M teams.
• Customer retention - Cross-collaborating internally to secure ongoing contract renewals and upsells.

Ideal candidate experience

• 3-5 years experience in customer-facing role
• Experience deploying customer engagement and retention strategies in a data-heavy product environment
• Proven track record in upselling/cross-selling/renewals/existing account expansion on a SAAS model
• Ability to manage 100+ accounts at a time
• Experience in commercial real estate technology is a plus!

The nitty gritty

• This is an office-based role in NYC (4 days in office)
• You will report to our Director of Account Management
• Unlimited PTO
• Excellent health insurance for you and your dependents
• Generous stock incentive plan
• Daily DoorDash credit for lunch and plenty of in-office snacks
• Subsidized access to Gympass for health and wellness

Lev is an equal opportunity employer committed to creating a culture of diversity, equity and inclusion. Here, each and every employee is recognized for their unique experiences, skills and perspectives. We view these dynamic qualities as an asset to solving some of the most complex business problems within commercial real estate. All qualified applicants will be considered for employment regardless of gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.