Do you love figuring out how to make operations more efficient? Are you a lover of process improvement and standardization? Do you also love working with clients and helping them get the most value from their partnerships? Do you enjoy creative solutioning and complex problem-solving for prospective clients? Do you enjoy collaborative working environments, surrounded by amazing team members who are just as passionate and excited as you are? Do you want to make a difference in the careers of healthcare workers across the country?

Well, this is your lucky day because Incredible Health is hiring a Client Onboarding Leader like yourself!

We're a fast-growing, venture-backed career marketplace for healthcare workers.

Responsibilities:

We’re looking for someone passionate about client experience and process management! Our clients (Hospitals and Health Systems across the country) deserve an “incredible” experience, and we strive to create one, starting with the sales process and continuing through their onboarding onto our platform. This person will help us centralize this function and enable us to empower and excite prospective clients in the sales process, learn faster, iterate productively, and ensure each client is optimized for success from the outset.

Lead a team of Onboarding Managers responsible for onboarding all new Hospital and Health system clients onto the Incredible Health Platform.
Lead a team of Onboarding Managers responsible for running clients through the Optimization Processes, ensuring their goals are achieved early and often.
Oversee the success of the Optimization Phase and Transition Phase of the client lifecycle, owning the smooth handoff to Client Success, Recruiter Advocates, and Jobs and Batching
Responsible for multiple optimization metrics, including:
- Reducing order to cash timeframe
- Increasing % of optimizing Hiring Practices in place at launch
- Reducing time to first hire & hire goal attainment
- Increasing volume of hires in first 90 days
Develop and maintain documentation for best practices and standard operating procedures, optimizing for speed and quality.
Lead, coordinate and execute Onboarding for new clients - demonstrating mastery of all internal and external tasks associated with the process.
Contribute to pre-sale client interactions and strategy, with the objective of setting the client up for success and striving for successful deal closure.
Educate clients on Incredible Health’s product offerings and value proposition to drive strong client adoption and engagement.
Partner closely with the Sales, Client Success, Product, and Operations teams to design processes & tailor the Incredible Health product to the client's needs, while ensuring a seamless transition through the early stages of the client journey.
Develop and Lead Monthly Client Training series & pivot easily based on survey results and business needs.
Study process outcomes, identify areas of improvement, and proactively offer solutions.
Provide additional leadership insight to various departments as needed to support the Client.

Requirements:

5+ years of Onboarding or Client Success experience required
3+ years of start-up or health tech experience preferred
2+ years of people management experience
Marketplace experience preferred
Superior organizational skills, with the ability to manage multiple projects across varying timelines and competing priorities
Experience in an enterprise client-facing role
Exceptional problem-solving skills, with an ability to think strategically while also maintaining strong attention to detail
Demonstrated ability to effectively communicate, drive influence, and build relationships with clients and internal teammates from c-suite to end-users.
A high degree of empathy and energy when interacting with clients and internal team members
Collaborative, team-oriented working style with the ability to work independently and make decisions when needed
Willingness and desire to learn

Working here is awesome because:

We’re moving quickly, so things never get stale.
We get to make a difference in the lives of healthcare workers who are truly amazing people.
We are a very high-caliber team of medical doctors, nurses, software engineers, designers, sales leaders, account managers, and more.
We know there is more to life than just work, so we all take the time to hang out with our family and friends.
We pay a real salary and equity, and we’ve got you covered when it comes to your health. (medical, vision, dental)
Unlimited vacation, so take a break when you need it!
We have a great family leave policy, so you can spend time bonding with any new additions to your family.

This position can be fully-remote in the following states:

California, Colorado, Florida, Georgia, Illinois, Indiana, Michigan, Minnesota, Missouri, Nebraska, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Washington, Alabama, Arizona, Connecticut, District of Columbia, Idaho, Iowa, Maryland, Mississippi, Nevada, Ohio, Oregon, Utah, Virginia, West Virginia

About Incredible Health

Incredible Health is the fastest-growing, venture-backed career marketplace for healthcare workers. Our software and service help healthcare workers like nurses find and do their best work. We’re using technology to give healthcare recruiting a much-needed speed and quality boost while solving the number one problem of our hospital partners - how to get the permanent staff they need. Our vision is to help healthcare workers live better lives. We’re backed by top venture firms and we’re growing and moving fast.

Protect Yourself from Recruitment Fraud

At Incredible Health, the security of our employees and candidates is a priority.

All application information should be submitted securely on https://www.incrediblehealth.com/careers

We will always communicate with you via @incrediblehq.com or @incrediblehealth.com e-mail addresses and will use the email address that you provided in your application. We will not make offers or schedule interviews through LinkedIn InMail or Wire.

We will never request money or sensitive information like bank account information, social security number, or any other non-public information during the application process. We do not charge a fee to process employment applications or require any other form of payment during the recruitment process. You will not be asked to purchase your own company hardware, phone, or phone line during the recruitment process.

If you suspect fraud, please do not respond and report the situation to fraud@incrediblehealth.com. Please include as much information as possible when submitting your report, including a copy of the original email or text you received and any other important information such as email headers, names, company names, e-mail addresses, phone numbers, URLs, and mailing details.

Equal Employment Opportunity

Incredible Health is proud to be an equal opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

We are committed to inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact recruiting@incrediblehq.com

**Incredible Health is unable to sponsor applicants for work visas at this time. Successful candidates must be authorized to work in the U.S. for any employer without needing sponsorship support.**

This job is no longer accepting applications

See open jobs at Incredible Health.See open jobs similar to "Manager, Customer Success - Implementation" NFX Guild.

See more open positions at Incredible Health

Privacy policy Cookie policy