Fleet Support & Field Activation Associate

Firefly

Firefly

Customer Service

New York, NY, USA · Remote

USD 40k-55k / year

Posted on May 21, 2026
FIREFLY
Fueled by the most advanced tracking, measurement, and optimization capabilities available in the out-of-home industry, Firefly is an innovative data-first ad network delivering the most relevant messages at the most relevant moments using car top and in-car solutions. Our proprietary screens deliver dynamic content based on location-based, GPS-enabled triggers. We empower brands to efficiently engage consumers in major markets across the U.S. including New York City, Chicago, Las Vegas, San Francisco, Los Angeles, and Miami.
Firefly empowers our employees to thrive by embracing their authentic selves, fostering a culture of individuality, and celebrating diversity. We believe that when you can be yourself at work, you can bring your best to the table. We value your unique perspectives and contributions, recognizing that every idea, no matter how unconventional, has the potential to drive innovation and progress.
Join us, and discover a workplace where you can truly be yourself, make a meaningful impact, and boldly explore new horizons.
Drive the light, accelerate innovation, steer with authenticity!

We are looking for a detail-oriented and proactive Fleet Support & Campaign Activation Associate professional to join our New York team. Based in Astoria, this role is central to our day-to-day driver and fleet operations, campaign coordination, and field activation support. This serves as a critical on-the-ground resource for drivers, fleet owners, experiential campaigns and cross-market coordination.

MAIN RESPONSIBILITIES

    Driver & Fleet Support

    • Serve as the primary point of contact for drivers visiting the shop location addressing driver questions related to payments, campaigns, onboarding, and general operational support.

    • Process ad hoc TLC permit requests in a timely and accurate manner.

    • Manage fleet communications, including recall service notifications and payment inquiries.

    • Communicate with fleet owners on a weekly basis to provide and gather regular operational updates, including recall-related communications.

      • Campaign & Event Coordination

      • Coordinate POP photo shoots, ensuring logistics, scheduling, and quality standards are met.

      • Provide on-the-ground support at experiential activations to increase physical presence in the field, ensure campaign quality, and resolve issues in real time.

      • Support swarm coordination in the New York market.

        • Eastern Markets Support

        • Coordinate and communicate with drivers participating in Swarm and POP events across other Eastern Markets, including Boston, DC, and Philadelphia, to ensure smooth and consistent operations.

        • Act as a regional liaison to maintain alignment on campaign execution and field activity across the Eastern Market footprint.

REQUIREMENTS

    Skills & Experience

    • 0–2 years of experience in customer service, operations, logistics, field coordination, or a related support role.

    • Strong interpersonal and communication skills, with the ability to manage high-volume, in-person driver interactions professionally and efficiently.

    • Highly organized with the ability to prioritize and multitask across concurrent responsibilities.

    • Comfortable working in a fast-paced, on-site environment with regular real-time problem-solving demands.

    • Proficiency with basic productivity tools (email, spreadsheets, messaging platforms).

      • Preferred Qualifications

      • Familiarity with the taxi or fleet/transportation industry operations is a plus.

      • Prior experience supporting experiential marketing activations, photo shoots, or on-the-ground event coordination is a plus.

      • Experience coordinating across multiple markets or remote locations preferred.

      • Ability to travel occasionally to Eastern Market cities (Boston, DC, Philadelphia) as needed.

FIREFLY VALUES “YOU” AND OFFERS YOU:
We believe #Authenticity Drives Us Forward
In addition to your monthly salary, you are offered a comprehensive benefits package that includes a 401(k) retirement savings plan because we value you a lot!
You can enjoy the freedom of hybrid working and unlimited PTO!
No Dress Code! Wear what you desire and enjoy your true self at work!
We believe #You’re in the driver’s seat!
You are supported with 1:1 meetings where you can track your progress with regular feedback and development journeys with the educational opportunities at Firefly.
We value your time, you are also driving your own work-life balance while taking responsibility. But, to ensure this balance and your wellbeing, we support you with our collaboration through Meditopia.
We are#Accelerating Innovation
Firefly offers you an opportunity to work in a fast-growing and successful company in the market
#Let’s enlighten together!
Firefly ensures an environment where you can contribute and your ideas are valued, so join us to drive the light!
Firefly Is An Equal Opportunity Employer. All applicants shall receive equal consideration regardless of race, color, religion, gender, marital status, gender identity or expression, sexual orientation, national origin, age, veteran status, or disability.
To all recruitment agencies: Firefly does not accept agency and unsolicited resumes. Please do not forward resumes to our Firefly employees or any company locations. Firefly is not responsible for any fees related to unsolicited resumes.

40000 - 55000 USD a year

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