Invoicing Support Associate



Customer Service
United States
Posted on Thursday, June 27, 2024


Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins!

We serve companies in the Global 2,000 and our existing clients include some of the world’s biggest corporations. We’ve raised over $85M from leading investors including Goldman Sachs, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.

The Role

This is a key role in delivering supreme support and service to our customers. You will be a valuable resource throughout the payment process and a crucial point of contact for our customers. If you have excellent interpersonal and communication expertise, strong writing and analytical skills and a desire to leverage your knowledge of fintech and payments; this opportunity is a perfect fit.


  • Handle day to day customer email related to the entire payment process.
  • Provide guidance to new customers to ensure they are on-boarded successfully.
  • Administer pending payments and registrations.
  • Work with customers to correct payment details provided or to obtain any missing information.
  • Send out client invoices ensuring they are accurate and compliant.
  • Review customer invoices received ensuring their accuracy and timeliness.
  • Reconcile bank payments received against invoices.
  • Prepare bank transfers and ensure that customer bank details are verified.
  • Verify customer data by performing compliance checks.


  • Undergraduate Bachelor’s degree in economics/finance/accounting is preferred
  • Fintech/Hi-tech experience is preferred
  • Impressive interpersonal and communication skills
  • Strong computer skills with advanced Excel skills
  • Outstanding attention to detail, with an ability to spot numerical errors
  • Highly organized with the ability to multitask and work under pressure
  • Tech savvy and the ability to pick up new technology quickly

Why Work With Us

  • We are humble, hungry, intelligent and collaborative
  • Unlimited PTO and a flexible working environment
  • We offer comprehensive medical, dental, and vision, Flexible Spending Account, Health Savings Account (with an employer contribution)
  • We also provide Life Insurance, STD and LTD
  • Wellbeing benefits through Employee Assistance Program, Spring Health and OneMedical
  • 401(k) retirement plan
  • Home Office Setup
  • Team-building offsites and outings

Equal Opportunity Employer

Studies indicate that individuals from marginalized backgrounds, including women, often choose to apply for positions only when they fulfill all listed requirements. However, if you find that this role resonates with you even though you don't match every criterion, we strongly encourage you to get in touch with us. Our commitment to being an equal opportunity employer drives us to cultivate a workplace that celebrates diversity and inclusivity, embracing individuals from various backgrounds. Our hiring process prioritizes skills and abilities, and our wide-reaching outlook is something we take great pride in. Feel free to reach out!