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Position Overview

Candex is seeking a dedicated Customer Success Manager to coordinate the launch activities for new clients and expansions for existing clients into new countries, categories, or applications. In this role, you will collaborate closely with account leads and the R&D team, managing projects from the initial green light phase through to Go Live. You will be responsible for communicating with client teams, gathering all necessary materials, and aligning decisions on configurations and documentation to ensure a seamless client launch with Candex.

This position will report to the Director of Customer Success.

The Role

• Coordinate the launch of clients, including project management, technical coordination, training & communications plans.
• Identify, set up, and hold meetings with various internal and external teams to progress the project.
• Oversee and address any support and/or technical issues associated with clients during this period.
• Identify product enhancements, improvements, or expansions to meet the needs of Candex customers and create value for the organization and our clients prior to launch.
• Responsible for assembling documentation for each client relevant to training, systems, information, settings, configurations, contacts, etc.
• Responsible for communication around timelines, project management & action items.
• Understanding of the company’s products inside and out is essential.

Qualifications

• 3+ years of relevant experience working with enterprise companies.
• Knowledge of SaaS platforms and technology implementation in B2B environments.
• Bachelor’s or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance.
• Proficient in Google Suite and Microsoft Office Suite, specifically Excel and PowerPoint.
• Knowledge of customer service practices.
• Great at relationship building.
• Experience supervising others.
• Excellent oral and written communication skills.
• Strong interpersonal and organizational skills.
• Highly organized with meticulous attention to detail.
• Self-motivated and self-directed.

Advanced Skills

• Knowledge of technologies such as IT networking, internet technologies, web servers, and XML.
• Knowledge and/or experience with Purchasing systems and processes (Ariba, Coupa, SAP, Taulia, etc.).
• Knowledge and/or experience with Accounts Payable and Payment processes & software.
• Experience with Customer Relationship Management (CRM) software such as Salesforce.
• Certified Project Manager.

Why Work With Us

• We are humble, hungry, intelligent and collaborative
• Unlimited PTO and a flexible working environment
• We offer comprehensive medical, dental, and vision, Flexible Spending Account, Health Savings Account (with an employer contribution)
• We also provide Life Insurance, STD and LTD
• Wellbeing benefits through Employee Assistance Program, Spring Health and OneMedical
• 401(K) retirement plan
• Home Office Setup
• Team-building offsites and outings