IT Solutions & Support Manager



IT, Customer Service
Toronto, ON, Canada
Posted on Sunday, April 21, 2024


Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins!

We serve companies in the Global 2,000 and our existing clients include some of the world’s biggest corporations. We’ve raised over $85M from leading investors including Goldman Sachs, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.

The Role

We are excited to announce the opening for an IT Solutions & Support Manager to pioneer our first expansion of the IT team in Canada. This role is crucial for establishing and leading IT delivery services for the US & Canada region, reflecting our company's growth and global initiatives. As an IT Solutions & Support Manager, you will be the cornerstone in delivering comprehensive technical support and managing IT infrastructures across both local and remote settings. You will ensure the efficient utilization of tools and systems and play a pivotal role in the strategic implementation of technological solutions that drive our business forward.

This position will report to the Head of Technology Operations.

Toronto, Canada (On Site)


  • Establish and lead the IT framework for our operations in Canada, serving as the main IT point of contact for the US & Canada region.
  • Design, implement, and maintain IT systems in alignment with industry best practices and organizational goals.
  • Manage end-user support, resolving issues across various operating systems and platforms, while providing robust troubleshooting for both hardware and software.
  • Develop and refine IT policies and procedures to enhance system integrity, data security, and compliance with international standards like ISO 27001 and SOC2.
  • Administer cloud services, manage server architectures, and oversee software applications.
  • Craft and improve scalable onboarding processes for new hires, ensuring seamless integration into our IT infrastructure.
  • Handle IT-related cybersecurity initiatives, conduct regular system audits, and spearhead compliance efforts.
  • Develop and manage the IT budget, including procurement of hardware and software, and negotiate with vendors to ensure cost-effective purchasing.
  • Provide training and guidance to staff on IT best practices and system usage.


  • At least 5 years of experience in IT management or system administration, with a preference for backgrounds in fintech or high-growth startup environments.
  • Exceptional communication and interpersonal skills, capable of fostering collaboration and managing relationships across multiple organizational levels.
  • Expert troubleshooting skills, able to address both immediate user concerns and complex technical challenges.
  • Strong technical knowledge of network hardware, operating systems (Windows, MacOS, Linux), and server architectures.
  • Proficiency in managing scalable IT environments using MDM/MAM, with familiarity in the enrollment and security management of BYOD and company-owned devices.
  • Understanding of Zero Trust Security Model principles, architecture, and solutions.
  • Experience with RBAC federated authentication protocols (SAML/OAuth/OpenID) and provisioning specs (SCIM).
  • Exposure to server and public cloud architecture (AWS/GCP/Azure).
  • Experience as a sole IT contact with a high level of availability and service orientation.
  • Coding or scripting proficiency - an advantage.
  • Additional knowledge in information security - an advantage.

Why Work With Us

  • We are humble, hungry, intelligent and collaborative
  • A flexible working environment
  • Team-building off sites and outings

Equal Opportunity Employer

Studies indicate that individuals from marginalized backgrounds, including women, often choose to apply for positions only when they fulfill all listed requirements. However, if you find that this role resonates with you even though you don't match every criterion, we strongly encourage you to get in touch with us. Our commitment to being an equal opportunity employer drives us to cultivate a workplace that celebrates diversity and inclusivity, embracing individuals from various backgrounds. Our hiring process prioritizes skills and abilities, and our wide-reaching outlook is something we take great pride in. Feel free to reach out!