Customer Experience Agent
AnyRoad
Customer Service, Sales & Business Development
Guadalajara, Jalisco, Mexico
Posted on Thursday, April 25, 2024
The Role
AnyRoad is a rapidly growing experiential marketing startup, backed by the world’s leading investment firms (A16Z, Blackrock), that works with some of the largest brands in the world. We are looking for a Customer Experience Agent to support our team. Your primary responsibility is to provide exceptional support to our customers. This involves responding promptly and professionally to inquiries via email and chat, ensuring a high level of customer satisfaction. You’ll need excellent communication skills to effectively address customer concerns and questions. You will play a vital role in maintaining high customer satisfaction levels and contributing to the company’s success through excellent service and support.
Please note this is a contract position and the working hours will be 1-8pm EST with some weekends required.
What You'll Do:
- Respond to customer inquiries/escalations through live chat and email
- Process requests from all clients in a timely manner, communicating quickly and accurately
- Turn challenges into opportunities, ensuring even the toughest interactions end with positivity
- Be an advocate and the voice of the customer and influence internal stakeholders by promoting a customer-centric mindset
- Collaborate using tools like CRM (Salesforce), Slack, Zendesk and Intercom
What You'll Bring:
- 1+ years of experience in a customer support environment
- Excellent verbal and written communication skills
- Exceptional people skills with customer support experience
- Ability to work independently and in a team environment
- Excellent organization and time management skills
- Strong computer and technical skills. Experience working with Google Suite and a Helpdesk system such as Zendesk, Intercom
The Ideal Candidate Is:
- Comfortable working in a fast-paced, collaborative team environment
- Able to self-direct, multi-task, prioritize assignments efficiently, meet deadlines, and has strong time management skills
- A creative and critical thinker, an effective problem solver, and demonstrates a desire to learn
- Flexible and adaptable, with a strong work ethic and sense of personal accountability
